Privacy Policy
Effective Date: August 17, 2026
1.1 Introduction
digitalstorysphere ("we," "our," or "us"), headquartered at Calle de Goya 30, 28001 Madrid, Spain, is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect information gathered through our website and services.
1.2 Data Controller
The data controller responsible for your personal data is:
digitalstorysphere
Calle de Goya 30, 28001 Madrid, Spain
Email: [email protected]
Phone: +34 679 35 18 64
1.3 Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, username, or similar identifier.
- Contact Data: Email address, telephone number, and billing/delivery address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and device type.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
1.4 How We Use Your Data
We process your personal data for the following purposes:
- To respond to your inquiries and provide requested services.
- To perform our contractual obligations under any agreement with you.
- To improve our website, services, and user experience.
- To send marketing communications only where you have given explicit consent.
- To comply with legal and regulatory obligations under EU and Spanish data protection law.
1.5 Legal Basis for Processing
We process your data based on: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; (d) our legitimate interests in operating and improving our services.
1.6 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
1.7 Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data and request a copy.
- Rectify inaccurate or incomplete data.
- Erase your personal data ("right to be forgotten").
- Restrict processing of your data.
- Data portability — receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where consent is the legal basis.
To exercise these rights, contact us at [email protected].
1.8 International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
1.9 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security audits.
1.10 Contact for Privacy Matters
If you have any questions about this Privacy Policy or our data practices, please contact:
digitalstorysphere
Email: [email protected]
Address: Calle de Goya 30, 28001 Madrid, Spain
Terms of Service
Effective Date: August 17, 2026
2.1 Acceptance of Terms
By accessing or using the services provided by digitalstorysphere ("we," "our," or "us"), located at Calle de Goya 30, 28001 Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
2.2 Services Description
digitalstorysphere provides strategic copywriting services including but not limited to: brand messaging architecture, whitepaper production, landing page copywriting, content style guides, SEO content strategy, email sequence copywriting, sales deck scriptwriting, press release and media kit creation, social media content packages, and website copy audits.
2.3 Service Engagement Process
All service engagements begin with a mutual agreement on scope, deliverables, timeline, and pricing. A formal proposal or statement of work (SOW) will be provided before any project commences. Changes to project scope must be agreed upon in writing.
2.4 Payment Terms
Payment terms are specified in each individual proposal or SOW. Standard terms require 50% upfront payment before work begins, with the remaining 50% due upon delivery of final deliverables. Late payments may incur a 1.5% monthly interest charge.
2.5 Intellectual Property
Upon full payment, all intellectual property rights for the final deliverables are transferred to the client. digitalstorysphere retains the right to display work in portfolios and case studies unless otherwise agreed in writing. Draft materials, research notes, and preliminary concepts remain the property of digitalstorysphere.
2.6 Client Responsibilities
The client is responsible for: providing timely access to relevant brand materials and information; reviewing deliverables within agreed review periods; providing clear and constructive feedback; and ensuring that all content provided does not infringe on third-party rights.
2.7 Limitation of Liability
To the maximum extent permitted by law, digitalstorysphere's total liability for any claims arising from or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, or consequential damages.
2.8 Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information shared during the course of the engagement. This obligation survives the termination of the service agreement for a period of two (2) years.
2.9 Termination
Either party may terminate a service agreement with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Digitalstorysphere will deliver all completed work products within 5 business days of termination.
2.10 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
Refund & Reimbursement Policy
Effective Date: August 17, 2026
4.1 General Policy
At digitalstorysphere, located at Calle de Goya 30, 28001 Madrid, Spain, we stand behind the quality of our work. If you are not satisfied with our services, we are committed to working with you to resolve any issues. Refunds are evaluated on a case-by-case basis in accordance with the terms outlined below.
4.2 Eligibility for Refund
You may be eligible for a full or partial refund under the following circumstances:
- Work has not yet commenced on your project.
- The deliverables significantly differ from the agreed scope of work as documented in the SOW.
- The project is cancelled by digitalstorysphere due to unforeseen circumstances.
4.3 Partial Refunds
If a project is terminated by the client after work has commenced, a partial refund may be issued for work not yet completed. The refund amount will be calculated based on the percentage of the project remaining at the time of termination.
4.4 Non-Refundable Items
- Work that has been completed and approved by the client.
- Research and strategy work that forms the basis of subsequent deliverables.
- Third-party costs incurred on behalf of the client (e.g., stock photography, premium tools).
4.5 Refund Request Process
To request a refund, contact us at [email protected] within 14 days of receiving the deliverables. Include your project reference, a description of the issue, and any supporting evidence. We will respond within 5 business days.
4.6 Revision Policy
All projects include up to two (2) rounds of revisions as standard. Additional revision rounds may be subject to additional fees, which will be communicated before any additional work commences.
4.7 Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation. If resolution cannot be reached, the dispute shall be submitted to the courts of Madrid, Spain, in accordance with Spanish and EU consumer protection laws.
4.8 Contact
For refund inquiries, contact:
digitalstorysphere
Email: [email protected]
Address: Calle de Goya 30, 28001 Madrid, Spain
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